Source:- http://www.thisislondon.com/news/busine ... imid398523?
Michael Clarke, This is Money,
3 March 2005
BUDGET airline Ryanair has been convicted of misleading customers over the price of flights advertised on its website.
A jury at Chelmsford Crown Court found the airline guilty of six breaches of the Consumer Protection Act for failing to spell out the full cost of flights from Stansted to various European destinations.
Prices on its website are advertised with the cost of taxes and insurance stripped out.
The prosecution was brought by Trading Standards, which was instrumental in forcing airlines to include taxes and charges in all external advertising last year.
Ryanair pleaded not guilty and said prices were not misleading because customers were told the fare did not include taxes.
Trading standards officer Bruce Treloar said: 'Ryanair has been getting away with misleading consumers for too long by stripping out costs that consumers have to pay.'
He added that Trading Standards would seek the support of the Office of Fair Trading to take further action against Ryanair if it refused to change its online adverts.
However, in a separate case yesterday it was cleared of misleading consumers about the cost of flights on former rival airline Buzz. Ryanair competed with Buzz on flights to mainland Europe before eventually purchasing the airline in 2003.
Sentence has yet to be passed as a result of today's verdict.
Cheers,
White Cap
Ryanair convicted of misleading customers - UK
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RYANAIR WELCOMES COURT DECISION ON WEBSITE ADVERTISING
Ryanair this afternoon welcomed the Chelmsford Crown Court decision in a case brought by the Essex Trading Standards Authority regarding internet flight pricing. The decision confirmed that the headline banners on http://www.ryanair.com <http://www.ryanair.com/> are not misleading to the
consumer and therefore there will be no changes to the current website.
The decision ensures that Ryanair can continue to promote the cost of its low fare flights and special offers excluding taxes and charges on its home page.
Commenting on today's decision, Ryanair's Head of Customer Care,
Caroline Green said,
"This was an unnecessary action against Ryanair. This case was brought on the bases of no complaint by a member of the public.
Our website home page clearly shows consumers that prices quoted are exclusive of taxes and charges. The website also includes details of the taxes and charges to be paid by the consumer. Over 30 million passengers travel with Ryanair each year and over 98% of these passengers book via http://www.ryanair.com <http://www.ryanair.com/> .".
I'm confused, I don't know about you
Cheers,
Nick
Ryanair this afternoon welcomed the Chelmsford Crown Court decision in a case brought by the Essex Trading Standards Authority regarding internet flight pricing. The decision confirmed that the headline banners on http://www.ryanair.com <http://www.ryanair.com/> are not misleading to the
consumer and therefore there will be no changes to the current website.
The decision ensures that Ryanair can continue to promote the cost of its low fare flights and special offers excluding taxes and charges on its home page.
Commenting on today's decision, Ryanair's Head of Customer Care,
Caroline Green said,
"This was an unnecessary action against Ryanair. This case was brought on the bases of no complaint by a member of the public.
Our website home page clearly shows consumers that prices quoted are exclusive of taxes and charges. The website also includes details of the taxes and charges to be paid by the consumer. Over 30 million passengers travel with Ryanair each year and over 98% of these passengers book via http://www.ryanair.com <http://www.ryanair.com/> .".
I'm confused, I don't know about you
Cheers,
Nick